we are here to assist you
Q.Do I need to pay any fee to use this site?
Ans. : No. We offer the use of the site to travel agencies
absolutely free of cost.
Q. Do you pay travel agents commission for bookings made on this web site?
Ans. : Online Hotels are nett & non comm. and offline
packages will be commissionable to you.
Q. Can I use this site immediately?
Ans. : No, travel agents must register with us before
they start using this site.To register please see home page ‘became a new
Q. How do I receive my agency ID?
Ans. : You will receive your agency Login ID and Password once
you have completed the registration form, found by clicking on the
‘New Agent’ link on our homepage. Once you have registered your agency you
will receive an email providing this Login ID and Password and confirming your
registration. This will be sent to the email address you provided on the
registration form. You will need to use your agency Login ID and Password every
time you or a member of your staff signs onto the website.
Q. Is there anyone taking care of the bookings I make?
Ans. : Our systems are largely automated; our Customer service
representatives are monitoring your bookings. Our customer service team is also
happy to assist with any queries that you may have. For our contact details
please click ' Contact Us '.
Q. What is the difference between "Available" and "On Request"
Ans. : "Available" confirmation indicates that your request is
available from our exclusive allotment space and you will receive immediate
confirmation. If you book an item that is "On request" we will contact the
supplier on your behalf and let you know within 48 hours if your request has
Q. What if the On Request accommodation I selected is unavailable?
Ans. : If we cannot confirm your chosen services our team will
look for alternatives based on the accommodation category and location
originally selected. You will receive details of this alternative suggestion by
email with instructions on how to book should you decide to accept the
alternative. If you do not accept the suggested alternative hotel accommodation
no booking will be made for you and you will not be charged.
Q. Can a travel agency issue our own voucher?
Ans. : Yes you may issue conformation voucher in the name of
your own company
Q. Are the rates on your site per person or per night basis?
Ans. : All rates quoted on our site for accommodation bookings
are for the duration of the whole stay for all rooms requested. For sightseeing
tours, all rates quoted are per service for all persons. All prices include
service and local taxes.
Q. Can i make a group booking?
Ans. : For bookings that are for 10 or more persons, use the
group query form at home page.
Q. Whose details do we enter in the Customer Name?
Ans. : Enter your lead client / guest First name and last name
Q. What currency are the rates shown in on the web site?
Ans. : The prices are shown in the currency you have selected
when you make your search for accommodation or other service. The currency is
also displayed on the search results page and whenever you view your bookings.
Q. When do bookings have to be paid for?
Ans. : The payment terms are flexible between pre-paid and
post paid for the travels agents and for direct costumer pay through credit
card or net banking.
Q. What do I need to give my customers once the booking got confirmed?
Ans. : Once the bookings have been confirmed and payment has
been received, you must print the vouchers for your customer. The vouchers must
be presented at reception at the time of check in, or to the service provider,
as evidence that the services have been booked and paid for in advance. Failure
to present the voucher may result in your customers being charged again (at the
full service providers published rates) or the service not being provided.
Q. How the Bonafide Travel agent will get his Commission?
Ans. : It is depend upon you, whether you want to cut and pay
or you need your commission on monthly basis.
Q. How safe we are when we pay by credit card or netbanking?
Ans. : For secure online payment, we use Secure Socket Layers
to ensure the privacy of the information provided to us and at no time are the
credit card details transmitted unencrypted over the internet.
Q. I need more assistance, who can help me?
Ans. : Our Customer service team is more than happy to give
you further assistance. Please click ' Contact Us '.